Per the decision made by the Southern Professional Hockey League, the Macon Mayhem have cancelled the remainder of the 2019-20 regular season and President’s Cup Playoffs as of Sunday, March 15. The Mayhem are in accordance with the league and the board of governors, who unanimously agreed that the safety of all players, staff, and fans is paramount in the wake of the coronavirus spread.

This decision did not come lightly, as the SPHL and its member-teams fully understand the passion our fans have for the sport of hockey. The financial setback stemming from the cancellation will also be significant, with business coming to a near complete halt in a very short period of time. However, the Mayhem organization is committed to ensuring the reimbursement of our fans who will not be able to enjoy the services they have patronized.

We appreciate your patience throughout this process as we wrap up our season in an unexpectedly short time frame. Please see below for answers to some frequently asked questions regarding the cancellation of the 2019-20 season.

Will there be Mayhem hockey in 2020-21?

Yes!

Will the Mayhem office be open to the public?

Originally, the office was closed to the public until Wednesday, March 18th. It will now be closed to the public until further notice.

I am a Full Season Ticket Holder. What should I do?

Season Ticket Holders have two options from which to choose regarding a refund on the two games remaining on their season tickets. All refunds must be requested no later than Monday, March 23rd at 5 pm.

--Either call the Mayhem front office at (478) 803-1592, or fill out our online form under the tickets tab labelled "Refunds" to request a reimbursement from the two games scheduled on March 27th and 28th. Season ticket holders will be refunded the value of the tickets, and may choose whether to receive refunds on their parking passes, as well. However, other benefits such as buddy passes, will not be compensated, as they are added value to the season ticket package.

--If you would like to refrain from requesting a refund in order to limit the financial damage to the Mayhem organization, please follow the same criteria listed above and either fill out our online form under "Refunds," or call our office to notify us.

I also have a parking pass. What should I do?

If you wish to receive a refund on your parking pass, be sure to answer "Yes" in the form on the "Refunds" page.

I have a 10-game or a 14-game flex plan. What should I do?

For our partial season ticket holders, the Mayhem are offering a refund for one ticket to one game per partial season ticket holder. Contact the Mayhem front office at (478) 803-1592 to receive this refund.

How and when will I receive my refund if I choose a full refund?

As mentioned previously, the Mayhem are asking all who are interested in a refund to submit the online application/phone call no later than Monday, March 23rd at 5 pm. After processing, the funds will be deposited within 5-7 business days following the request.

I purchased single game tickets for an upcoming game. What should I do?

If you purchased a single-game ticket on Ticketmaster, you will be automatically refunded within 10-14 business days. There is no need to issue a formal request online.

If you purchased your single game tickets in person at the Macon Centreplex, please call the Box Office for your refund at (478) 233-8328. Fans are asked to do this no later than Friday, March 20th.

I purchased group tickets for an upcoming game. What should I do?

Your account representative from the Mayhem will reach out to you shortly to issue your group refund.